Refund policy
VIVID HUE HOME + GIFTS RETURN POLICY
Thank you for shopping with Vivid Hue Home + Gifts. We truly appreciate your support of our woman-owned small business.
We personally handle and carefully package every order to ensure it arrives beautifully and safely. If your order arrives damaged or there is an issue with your purchase, please contact us right away and we will gladly assist you.
Phone: 860-677-0301
Email: shop@vividhuehome.com
RETURNS & EXCHANGES
We want you to love your purchase. If for any reason you are not completely satisfied, eligible items may be returned for a refund or exchange within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused
- Have original tags attached
- Be returned in original packaging when possible
- Be free of odors, makeup, perfume, pet hair, or damage
Once received and inspected, refunds will be issued to the original form of payment.
Please note:
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer unless the return is due to damage or our error
- Sale items, custom orders, personalized items, jewelry, handbags, hair accessories, and other personal accessories are FINAL SALE
CLOTHING RETURNS
Due to the nature of apparel, clothing items must be returned in new condition with all original tags attached. Any clothing that appears worn, washed, altered, or damaged cannot be accepted for return.
We kindly ask that customers try on clothing carefully and avoid makeup, self-tanner, perfume, or deodorant transfer.
DAMAGED OR DEFECTIVE ITEMS
Although we package orders with great care, damage can occasionally occur during shipping.
If your order arrives damaged, please contact us within 5 days of delivery and retain all original packaging materials. We may require photos of both the packaging and damaged item to assist with a claim and replacement process.
RETURN PROCEDURE
Before sending back a return, please email shop@vividhuehome.com to request a Return Authorization.
Returns sent without prior authorization may not be accepted.
We recommend securely packaging your return and using a trackable, insured shipping method, as Vivid Hue Home + Gifts is not responsible for lost or damaged return shipments.
Once your return is received, please allow approximately 3–5 business days for processing.
RETURN SHIPPING ADDRESS
Vivid Hue Home + Gifts
ONLINE RETURNS
945 Farmington Avenue
West Hartford, CT 06107
(Inside Sanditz Travel)
fast shipping
Packed with care and shipped from Connecticut.
EASY RETURNS
Simple, hassle-free returns if it isn't quite right.
REAL PEOPLE, REAL SERVICE
Questions? You're talking to Heather's team—not a chatbot.
SECURE CHECKOUT
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